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FAQ

🛍️ Sizing & Fit

How do I find my size?

Check our detailed Size Guide with measurements per product in both inches and cm. Most of our pieces are designed loose and comfortable. If you're between sizes, we recommend sizing up.

What if the size doesn't fit?

If you're in Thailand, you have 7 days to return for a refund or exchange. International customers have 14 days. See our Shipping & Returns page for details.

Are your pieces "Free Size"?

Some of our tops (Halter Neck, Bow Ties, Summer Lovin) are Free Size. Most pants and skirts come in M and L. Wrap Pants and Wrap Skirts have an adjustable design that accommodates a wide range of body types.


🚚 Shipping

Where do you ship?

Worldwide! We're based in Bangkok, Thailand and ship to over 30 countries. Most popular destinations: Singapore, Hong Kong, USA, Malaysia, Australia, UK, Japan.

How much does shipping cost?

  • Thailand: Flat rate ฿40 nationwide via Thailand Post
  • International: Flat rate by region, starting from ฿250 — final cost calculated at checkout

How long does shipping take?

  • Thailand: 2-5 business days
  • Singapore / Malaysia / Hong Kong: 5-7 business days
  • Japan / Taiwan / Australia: 7-10 business days
  • USA / UK / Europe: 10-15 business days

Do I have to pay customs?

For international orders, customs duties or import taxes may apply depending on your country. These are the responsibility of the recipient.


🧺 Fabric & Care

What fabrics do you use?

Most pieces are made from 100% Indian cotton with traditional block print designs. We also work with African wax-print cotton, cotton linen blends, denim, and rayon. See our Fabric Care Guide for details.

Will the fabric shrink?

Indian cotton may shrink 2-3% after first wash. We've factored this into our sizing.

Will the colors fade?

Block-printed Indian cotton may release a small amount of dye in the first wash — always wash separately for the first 2-3 cycles. Wash in cold water and dry in the shade to preserve color vibrancy.


💳 Orders & Payment

What payment methods do you accept?

Credit/debit cards, PromptPay (Thailand), and bank transfer. All payments handled securely — your card details are never stored on our site.

Can I modify my order after placing it?

Email us at info@chuenmuen.com within 12 hours of placing your order. After we ship, we cannot modify the order.

Do you offer wholesale?

Yes! For wholesale inquiries, please email info@chuenmuen.com with your business details.


🛍️ Returns & Refunds

What's your return policy?

You can return unworn items within 7 days (Thailand) or 14 days (international). See our full Returns policy.

What if my item is damaged?

Email us within 48 hours of receiving with photos. We'll arrange a replacement or refund at no cost to you.


🎨 About Chuen Muen

Where does Chuen Muen get its inspiration?

Our pieces draw from the relaxed elegance of Thai coastal living, the rich textile traditions of India, and the bold spirit of African wax prints. Every collection celebrates handcrafted artistry from talented artisans.

Are your pieces handmade?

Each item is carefully crafted by skilled artisans — from the block-printed Indian cotton to the in-house tailored finishing. We work with small workshops to maintain quality and ethical production.

Where are you based?

Bangkok, Thailand.


📬 Still Have Questions?

We read every email — reach out at info@chuenmuen.com and we'll get back to you within 1-2 business days.

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